Miscrosoft doesn’t require me to call them Adobe doesn’t require me to call them why does Intuit need me to call them? Was I going to be pitched a Service Plan? I was first told by the Intuit employee that my wife could NOT sit at MY computer and use MY registered copy of Quickbooks to help me with MY bookkeeping. A red flag went up when I was forced to call Intuit to complete my registration. Just last night I installed my new Quickbooks Pro 2009 software. The Full Version.I’ve been a registered user of Quickbooks since 2003 or so. It falls under the Office & Business category.I was then told that I would have to pay $79.95 for the technical support call since I was unwilling to subscribe to the service plan I was pitched. I again confirmed that my first thirty days of ownership came with FREE technical support (he agreed), and demanded the support they guaranteed but refused to supply Intuit with my credit card number. I was told (and their website confirms) that my first thirty days of registered ownership come with FREE technical support (which I needed immediately due to a configuration problem Quickbooks was intended for 32-bit systems, not 64-bit), but that in order to get this support I had to sign up for a support plan and give them my credit card number (for which I would be auto-billed after the thirty days had passed I would need to call and cancel it then if I didn’t want it).
![]() You may get away with bullying some of your customers, but some of them will win.You are visiting the blog of fine art photographer Michael E. Behave like you respect and need your customers (because you do need them). I’ll be honest: I love your software, but I HATE YOU. Intuit: I do not appreciate being insulted and treated like a fool, and I resent the fact that you’re taking advantage of people who may not be as confrontational as myself.Dog bless the My complaint has been filed with the California Better Business Bureau, and I’m making certain that as many people as possible can know about your practices. I would have never upgraded to Quickbooks Pro 2009 nor bought Intuit products again had I known that as a paying customer I would be treated this way. I’ve been teaching quite a few workshops lately. Even today as a professional photographer, I consider myself a customer service representative (of my work). Their idea is far beyond stinky it’s wretched and wrong, and consumers need to stand up against it.I’ve been in Customer Service my whole working life. Google “Intuit business practices” and “Intuit sucks” and you’ll see that I’m far from the only dissatisfied and angered customer. It may be a viable short-term business model, but with enough reports like mine this will kill them in the end. BTW, how did you find this blog post? □Have been using a 2007 version of QB. Respect your clients like you love them and need them, and don’t treat them like idiots and fools.Thanks, Mike. Would my client be happy about it? Wouldn’t I come across as very deceptive?It’s simple. ![]() I Bought Quickbooks 2013 And Never Used It, Can I Still Free To CommentGive me the 30 days of FREE support you offer (without requesting a CC), and I’m a happy man. I have serious issues with this, and if Intuit was honest and ethical, they’d have no need to request my CC number. I suppose we will never agree on the ETHICAL use of terms and conditions, but Intuit sees NO problem with stating “FREE support” for 30 days after purchase, but denies me that FREE support because I would not tender a credit card number. You are free to comment on any posts as you see fit.As of April 7, Intuit has closed the filing on my Better Business Bureau complaint. Just pathetic…how much is Intuit really saving?Hi Colleen: I appreciate you commenting. NO MORE!! This will be my last purchase from Intuit until you guys get the message and take care of customers. Someone needs to mind the ship…EVERYONE at Intuit!!I have been very loyal using Turbotax and QB and QBPro everywhere I have worked and have recommended it to hundreds of clients who want to do their own work. Will ultimately be your undoing. I have been in customer relations for 32 years and I believe these “near predatory practices” sorry telephone customer service, etc. Good luck with future business you’ll never have mine again.Someone from your company REALLY needs to take notice of this problem. But that I found my FREE support through Google – after being denied by Intuit – speaks volumes about Intuit’s ethics and manner of “customer service”.Treat your customers with dignity and respect, not like they are idiots. She already had all my information including phone number. Also when I called in to register “Nicole” put me on hold without asking if it was OK or I had time and then dropped the call and never called back. I have been seeing it get progressively worse for the last 10 years but “figured it would get better…maybe just some bumps in the road.” I’m done with you guys because you don’t listen. If you didn’t have them you wouldn’t have any business. ![]() We are a small business, and my computer skills are not A plus, but I am not an idiot and I deserve to be treated with respect in a business like manner. My experience is with the SEO I arranged for my company web site. Especially in this market, I’m survived you are even surviving!I just read your blog about Intuit, and I wanted to add my voice as well. We are all in business just like you and don’t have time for mickey-mouse games and sorry service. I would like to add here that I was being charged $99.99 per month to monitor my site, to ensure the SEO process was effective.I assumed that this charge would alert them to problems, it did not, and they advised me it was my fault. I was recently told that the errors were mine alone, and it would cost another $200.00 to fix them. I thought this was the way to proceed, it was not. Poker copilot serial numberRemember I was not getting answers to my questions, they inturn would cancel the help tickets because I was mentioning the same thing. I have yet to look at it my I will.I was told to fill out their Help Tickets, when they would not reply, I filled out more help tickets. However these were the people accusing me of damaging my site and who refused to speak with me.I wanted to find out what/how I had done this? No ReplyI wanted to find out where the Site Map was, up until today I had no idea, apparently it is there, but it took over 4 weeks to find that out. They would NOT refund the $198. If I did not pay, my website was of no value. I was forced into spending more money, but I felt I had no choice.
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